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Policies & Frequently Asked Questions
Delivery Policy
At PosterStudio, we strive to ensure your posters are delivered promptly and in perfect condition. Please review our delivery policy below:
1. Delivery Timeline:
- Standard Delivery: 2-3 business days
- Express Delivery: 1-2 business days (additional charges apply)
- Delivery times may vary based on your location, order size and processing time (1-2 business days).
2. Shipping Charges:
- Shipping fees are calculated at checkout based on your location and the size of your order.
- Free shipping is available for orders above £50.00, where applicable.
3. Packaging:
All posters are carefully packaged to prevent damage during transit. For large posters, we use durable tubes or reinforced packaging for extra protection.
4. Delivery Areas:
We ship domestically and internationally. Note that additional time and fees may apply for international deliveries.
5. Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
6. Delays and Issues:
While we aim for timely deliveries, delays may occur due to unforeseen circumstances like weather, customs, or carrier issues. If your order is delayed, please contact us, and we will assist promptly.
7. Lost or Damaged Items:
If your posters arrive damaged or do not arrive at all, please notify us within 7 days of the receiving the tracking number. We will investigate and offer a replacement or refund as appropriate.
For further questions, please reach out to our support team at support@poster-studio.co.uk.
Return Policy
At Poster Studio Ltd, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return policy below for guidance on how to proceed.
1. Eligibility for Returns:
Returns are accepted within 7 days of the delivery date.
The item must be in its original condition, unused, and in its original packaging.
2. Non-Returnable Items:
Custom or personalized posters are non-refundable unless they arrive damaged or defective.
Digital downloads or designs are not eligible for returns or refunds.
3. Damaged or Defective Products:
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will replace the item or offer a refund.
4. How to Initiate a Return:
Email us at support@poster-studio.co.uk with your order details and reason for return.
Once approved, you will receive instructions on how to send the item back to us.
5. Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
We recommend using a trackable shipping method to ensure safe delivery.
6. Refund Process:
Refunds will be processed to your original payment method within 7 days of receiving the returned item.
Shipping fees are non-refundable unless the return is due to our error.
7. Exchanges:
If you’d like to exchange your item, please contact us, and we’ll guide you through the process.
For further assistance or clarification, feel free to reach out to our customer service team.
Artwork Quality
At Poster Studio Ltd, we are committed to delivering high-quality prints that bring your designs to life. However, please note the following considerations regarding artwork quality and color reproduction:
1. Color Variations:
Colors on your screen may differ slightly from the printed product. This is due to variations in screen displays (RGB color mode) versus print processes (CMYK color mode).
We calibrate our printers for accurate color reproduction, but slight differences are natural.
2. Resolution Requirements:
To ensure the best print quality, we print all posters at high-resolution images (300 DPI or higher).
3. Proofing and Approval:
For custom artwork, we provide a digital proof upon request. Please review this carefully, as it represents the final output as closely as possible.
Changes to the design after approval may delay production and incur additional charges.
4. Printing Materials:
The type of material used (e.g., matte, glossy, canvas) can affect how colors and textures appear in the final product
5. Returns and Reprints:
If the received product significantly deviates from the approved proof or has production errors, we will offer a reprint or refund.
Minor variations in color or texture are not considered defects and are part of the printing process.
If you have any concerns or questions about your artwork, feel free to contact our team for assistance at support@poster-studio.co.uk.
Collaboration Policy
At Poster Studio Ltd, we value meaningful partnerships and collaborations. Whether you're an artist, designer, business, or organization, we are committed to fostering creative relationships that align with our mission of delivering exceptional poster designs and print solutions.
1. Partnership Opportunities:
Artists and Designers: We welcome collaborations with talented creators to showcase and sell unique poster designs.
Businesses and Brands: Partner with us for co-branded campaigns, exclusive designs, or bulk printing solutions.
Event Organizers: Collaborate with us for custom event posters, marketing materials, or sponsorship opportunities.
2. Collaboration Guidelines:
All collaborations must align with our brand values of creativity, quality, and professionalism.
We review all proposals to ensure mutual benefit and alignment with our target audience and goals.
3. Intellectual Property:
For joint projects, intellectual property rights and usage terms will be defined in a mutually agreed contract.
Poster Studio Ltd respects the ownership of original artwork submitted by collaborators and will not reproduce or distribute it without permission.
4. Revenue Sharing and Compensation:
Compensation terms, including revenue sharing or upfront payments, will be discussed and agreed upon before the collaboration begins.
5. Communication and Transparency:
Open and clear communication is essential for a successful partnership. Both parties are expected to provide timely updates and feedback.
6. Termination of Collaboration:
Either party may terminate the collaboration with prior notice, as outlined in the agreement. Any pending obligations must be fulfilled.
7. How to Propose a Collaboration:
Send your proposal to support@poster-studio.co.uk with details about your idea, goals, and how you envision working together.
Our team will review your submission and respond within 7 days.
We look forward to exploring exciting opportunities with individuals and organizations who share our passion for creativity and innovation!
For inquiries, please contact us at support@poster-studio.co.uk.
If you have questions about your order, want to work with us or want to share your feedback, we’re here to help!
Customer Service Opening Hours
Monday - Friday: 9:00 - 17:00
Saturday: 9:00 - 17:00
Sunday: 9:00 - 17:00
